Neodove

{"feature":"neodove-integration","audience":"end_users","apps":["NextJS","Laravel"],"tags":["leads","sync","telephony","integrations"]}

NeoDove Integration

• Where in Kraya
  • Page: https://kraya-ai.com/dashboard/neodove-integration
• What it does
  • Syncs leads between Kraya and NeoDove so your calling workflows and CRM stay aligned.
  • Pushes updates from Kraya to NeoDove; ingests NeoDove events back into Kraya.

Overview

Link your NeoDove account to Kraya to keep Name, Email, Phone, Pipeline/Stage names, and Notes in sync. New and updated leads will flow both ways after you connect and activate.

Setup

1. Open the NeoDove integration page
   Follow on-screen instructions to connect your NeoDove account (admin-only action).

2. Configure defaults

   • Default Country Code for phone normalization (recommended).
   • Confirm/adjust mapping for pipeline/stage names if prompted by the UI.

3. Activate
   Save and activate the connection. A status indicator shows when it’s active.

Day-to-day usage

• Work as usual in Kraya; lead updates are pushed to NeoDove shortly after you save.
• New calls/lead updates arriving from NeoDove appear in Kraya; search by phone/email to see them.
• If you change stage/pipeline names in Kraya, the updated text flows to NeoDove on next sync.

Edge cases to expect

• Invalid or expired NeoDove credentials
  • Reconnect on the integration page and retry your update.
• Phone formatting issues
  • Set Default Country Code so numbers normalize consistently.
• Pipeline/Stage name mismatch
  • Kraya stores pipeline/stage by name; if NeoDove doesn’t recognize the value, it still stores the text on Kraya’s side.
• High update volume
  • Syncs queue and catch up; allow a few minutes during peaks.

Troubleshooting (quick)

• “Not syncing”
  • Reconnect on the integration page → Make a small change to a lead → Wait 1–2 minutes.
• “Phone mismatch / duplicate leads”
  • Ensure Default Country Code is set; unify phone formatting across tools.
• “Some fields not updating”
  • Only the standard mapped fields sync. Other fields remain local to their platform.

Short decision tree

• No updates either way → Reconnect → try a small edit → wait briefly.
• Only Kraya → NeoDove fails → Reconnect; try a new note or stage change.
• Only NeoDove → Kraya fails → Confirm events appear in NeoDove; reconnect and retry.

FAQs

• Can I select custom fields to sync?
  • No. The integration syncs a standard set of fields.
• Will Kraya create duplicates?
  • Kraya deduplicates by phone. Ensure consistent phone formatting.
• Can I disable it temporarily?
  • Yes. Use the integration page to deactivate or disconnect.

Related guides

• Pipelines and Stages
• Leads (creating, editing, searching)

Screenshots (to add later)